It is nearly 2 weeks since I complained via this blog and on the facebook and twitter pages of Orange UK and Orange helpers. So far I have received some generic messages asking for more information and password etc and a short summary from an Orange helper of the actions that have undertaken since May 2013 (which does not even begin to cover half of the phone calls back and forth, broken promises and misinformation given out. However, it is a good indication of how little they care about their customer experience.) It seems to me that this is a tactic of theirs to make it as difficult as possible to escalate a complaint, so that the customer gets fed up and goes away. Well, this one won’t I am disgusted at how long this has gone on. I am disgusted at the lack of interest from Orange so-called customer services operative and I am not happy at being hundreds of pounds out of pocket.
ALL OF THIS STARTED BECAUSE I WANTED TO REMAIN AND ORANGE CUSTOMER! HOW FOOLISH I WAS!
I am still waiting for somebody from Orange to ask me what I actually want or take an interest as to why things have reached this stage that I am documenting the whole process online!